- Introducing me
I’m Giovani Rodriguez
Full Stack Developer &
WHY HIRE ME?
Responsible of coordinating and facilitating call calibration sessions for call center staff.
Responsible of coaching and developing sales agents.
Responsible of providing feedback to call center team leaders and managers.June 2017 – December 2018
Responsible for technical design of call monitoring formats and quality standards.
Coached and developed the staff.
Responsible for presenting and communicating initiatives, results, and analyses to multiple levels of management, subordinates, or customers.January 2018 – May 2018
Senior Business Intelligence Analyst
Responsible of formulating ways for businesses to improve, based on previous research.
Oversee the implementation of new technology and systems.
Persuade internal and external stakeholders of the benefits of new technology or strategies.May 2018 – July 2018
Quality Control Manager
Responsible to ensure that processes are properly designed to enable clean and accurate data.
Responsible for developing personalize business applications.
Managed audit team to support and align efforts to meet customer and business needs.August 2018 – February 2019
Business Intelligence Manager
Responsible of viewing, analyzing and improving business processes.
Responsible of coordinating with information technology department and prepare designs for functional specifications.
Responsible of providing technical support to various migration plan and monitor efficient use of specifications.March 2019 – July 2019
Information Technology Information Systems
(IT IS) Manager
Responsible of supervising, and studying to optimize business processes.
Responsible of creating functional designs for various specifications alongside the information technology department.
Responsible of the logistics and technical support required for migration plans and supervisor of the optimal use of specifications.August 2019 - April 2021